Lebanon Store Return Policy
At Lebanon Store, we prioritize customer satisfaction and strive to provide a hassle-free shopping experience. Below are the details of our return policy:
Eligibility for Returns
Timeframe: Returns are accepted within 14 days of purchase.
Condition: Items must be unused, in their original packaging, and with all accessories included.
Receipt: Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Certain products are not eligible for return, including:
Digital products and software.
Items marked as "final sale."
Open-box items or used products (unless defective).
Defective or Damaged Items
If the item is defective, damaged, or not as described:
Notify us within 48 hours of receiving the item.
We will arrange a replacement or provide a full refund after verifying the issue.
Refund Options
Refunds will be processed to the original payment method.
For payments made via cash on delivery, refunds will be issued as store credit or via bank transfer.
Return Process
Contact Us: Call or WhatsApp us at +961 71 343 844 or email sales@lebanonstores.com to initiate the return.
Approval: Our team will review your request and provide return instructions.
Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
Inspection: Once we receive the item, we will inspect it and process the refund/replacement within 7 business days.
Exchanges
If you'd like to exchange an item for a different size, color, or model:
Contact us within 7 days of receiving your product.
Exchanges depend on product availability.
International Orders
For international returns, customers are responsible for return shipping and customs fees (if applicable).
Why Choose Us?
24/7 Support: Our team is always here to assist you.
Fair Policies: We handle every case transparently and fairly.
Customer First: Your satisfaction is our top priority.
If you have any questions about our return policy, feel free to contact us anytime!
